Orders & Returns
In order to enhance the efficiency and reliability of our local delivery service, we kindly request that full payment is made no less than 4 days prior to the scheduled collection date to confirm your booking and secure your collection slot. Please be aware that, without the appropriate proof of payment, we regrettably cannot guarantee your delivery date.
To streamline our national delivery service, we kindly request that full payment is made no less than 7 days prior to the scheduled collection date to confirm your booking and secure your collection slot. Please be aware that, without the appropriate proof of payment, we regrettably cannot guarantee your delivery date.
We have a reliable and affordable delivery service for all South African and international clients and quotes can be provided for all purchases. We do not include delivery costs in the price of any of our products, though costs are estimated at point of purchase according to delivery location.
For South African addresses, we will contact you to confirm delivery costs in the event of any difference from the estimate quote.
For all international deliveries, we will contact you to confirm the delivery cost. Shipping may incur additional charges, such as import duties, so the cost given at point of purchase is an estimate only. We also advise all international customers get in touch with their local authorities in case of specific import duties.
If you have any queries on delivery, please do get in touch by e-mail email@example.com or call (+27) 21 205 3522.
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery.
Please contact us quoting your invoice number, no later than 14 days from the date you receive your purchase, stating that you will return the item including the original packaging. Provided the item is in saleable condition, we will refund or replace the item(s) or credit the amount against a future purchase, along with any standard delivery charges*.
*Where expedited or bespoke shipping was requested we regret that we are unable to offer a refund on this cost. This does not affect cancellations or your statutory rights.
Please note that special orders, items that have been assembled and made-to-order items, can only be returned or exchanged if faulty.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
*Handling Fee – if a client wishes to return an item a 15% handling fee will be applied to specially sourced items.
Returns and exchanges will be processed as soon as possible after arrival.
Credit can be used against your next order, both online and with telephone orders.
Our returns address is: Coast & Country, 21 Wolfe street, Chelsea Village, Wynberg, Cape Town, 7800 , South Africa.
This service applies to South African orders only, international orders outside of the 5 day cancellation period, must contact firstname.lastname@example.org or contact us on (+27) 21 205 3522.
You are entitled to cancel your contract if you wish providing you act within 5 working days of placing your order with us.
If you wish to exercise this right prior to dispatch of goods please email email@example.com or call us on (+27) 21 205 3522.
If your order has already been dispatched please follow our Returns information.
Please note your right to return products does not apply on made-to-order items, those made to your specifications including bespoke furniture items.
This does not affect your statutory rights.
CANCELLATION OF FURNITURE ORDERS/MADE TO ORDER ITEMS
If you wish to cancel an order you may do so by emailing firstname.lastname@example.org.
Many of our furniture (and lighting) items are bespoke items and so in the event that having placed an order you wish to cancel it, if this is outside the 5 day period listed above, we will unfortunately have to charge a cancellation fee of 50% of the value of the order.
This applies to cancellation of orders prior to delivery. If your order has already been delivered, unfortunately we do not offer a cancellation service.
In the event that the client requests a prototype for a special custom design, and this prototype order is cancelled after the prototype has been approved, the client will be liable for the production costs of the prototype.
Contact us by emailing email@example.com or call us on (+27) 21 205 3522 and we will be happy to advise you on the process.
Coast & Country can offer bespoke items from our materials library that we have on offer.
For larger items a minimum order of five (5) units will be necessary. A prototype will be required to be made before production and a sample fee will be charged. All prototypes are to be approved by the client.
For smaller items a minimum of ten (10) units will be required. A prototype will be required and a sample fee will be charged before production commences. All prototypes are to be approved and signed offed by the client.
Customisation Fee: Detail changes on existing line items will encure a customisation fee.